FAQs

Online Instructor-Led Courses

• Are the courses recorded?

• How long do I have to access these recordings?

• What if I'm having technical problems and can't log on to the course?

• How far in advance do I need to register for a course to guarantee that I will receive my training manual in time?

• Will I be able to ask questions during the course sessions?

Livestream

• How long are livestream training sessions?

• How long will I have access to recordings of the livestream course sessions?

• Will I be able to ask questions during the livestream course sessions?

• How far in advance do I need to register for a livestream course to guarantee that I will receive my training manual in time?

• When will I get my email containing my login instructions?

On-Demand

• How can I activate an On-Demand course?

• Will I receive a hard copy of the manual for my On-Demand course?

• How long is the On-Demand training?

• How long do I have access to an On-Demand course?

• What if I forget my login to my On-Demand account?

Mentoring

• What is Mentoring?

• How many elite training courses should I take before scheduling my Elite Mentor?

• How long is the Mentoring?

• How do I schedule my Mentor?

• Who do I call if I have questions regarding my Mentor?

• Telephone Mentoring

Elite Training

• How long do I have to schedule my elite courses?

• What if I don't complete my elite courses within that time frame?

• How can I best prepare for my elite course?

• Should I take the course live online or in person first?

• How much notice should I give if I need to cancel a course?