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FAQs

Online Instructor-Led Courses

  • Are the courses recorded?

  • How long do I have to access these recordings?

  • What if I'm having technical problems and can't log on to the course?

  • How far in advance do I need to register for a course to guarantee that I will receive my training manual in time?

  • Will I be able to ask questions during the course sessions?

Livestream

  • How long are livestream training sessions?

  • How long will I have access to recordings of the livestream course sessions?

  • Will I be able to ask questions during the livestream course sessions?

  • How far in advance do I need to register for a livestream course to guarantee that I will receive my training manual in time?

  • When will I get my email containing my login instructions?

On-Demand

  • How can I activate an On-Demand course?

  • Will I receive a hard copy of the manual for my On-Demand course?

  • How long is the On-Demand training?

  • How long do I have access to an On-Demand course?

  • What if I forget my login to my On-Demand account?

Mentoring

  • What is Mentoring?

  • How many elite training courses should I take before scheduling my Elite Mentor?

  • How long is the Mentoring?

  • How do I schedule my Mentor?

  • Who do I call if I have questions regarding my Mentor?

  • Telephone Mentoring

Elite Training

  • How long do I have to schedule my elite courses?

  • What if I don't complete my elite courses within that time frame?

  • How can I best prepare for my elite course?

  • Should I take the course live online or in person first?

  • How much notice should I give if I need to cancel a course?

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